Headset Tr@cker
Headset Tracking Made Easy
Asset Tracking for BPO’s & Contact Centres
Manage your assets from any device, at any time, and from any location
Welcome to the future of
headset asset-management
Until we launched Headset Tr@cker none of our Call Centre or BPO clients had any accurate data about how many headsets they had in stock, how old they were, nor could they verify headset procurement requirements or plan accurately.
That all changed.
Welcome to the future of headset asset-management.
Every Crystel headset is manufactured with a unique serial number that is laser engraved into the moulding. These unique serial numbers eliminate the need for temporary barcode stickers and allow us to provide our clients with a world-class online headset-tracking platform.
This simple but powerful online platform manages your headsets for you and gives you accurate, real-time stock levels, asset tracking, and full procurement history and age analysis of your headset inventory.
There is no need to ever lose another headset and you can now streamline your procurement and facilities planning with accurate, real-time data.
Never Lose Another Headset
Allocate headsets to employees in less than twenty seconds
All headsets are supplied with a unique serial number engraved into the product which allows for accurate and tracking
Search inventory by Serial Number, Agent Name, Employee Number, Site, Campaign or Department
Sites are pre-loaded and platform users can track headset data by site
Campaigns & Departments can be pre-loaded allowing platform users to track headsets data by campaign.
Clients can allocate headsets to individual users in less than 20 seconds
With thousands of agents working from home, BPO's and Call Centres can now keep track of their assets
When agents leave, their headsets can easily be reallocated to new agents or put into stock
We Do The Hard Work For You
We pre-load your inventory onto our headset Tr@cker platform
All headsets are supplied with a unique serial number engraved into the product which allows for accurate and tracking
Search inventory by Serial Number, Agent Name, Employee Number, Site, Campaign or Department
Sites are pre-loaded and platform users can track headset data by site
Campaigns & Departments can be pre-loaded allowing platform users to track headsets data by campaign.
Clients can allocate headsets to individual users in less than 20 seconds
With thousands of agents working from home, BPO's and Call Centres can now keep track of their assets
When agents leave, their headsets can easily be reallocated to new agents or put into stock
Improve Decision Making
Don’t procure inventory based on guesswork or deception
Access an accurate, real-time, birds-eye-view of your entire headset inventory.
Remove guesswork and inaccurate reporting from your decision-making with a single, fully transparent data source.
Enjoy a practical variety of key reporting fields including by site, campaign and team.
Manage and safeguard your procurement from a single, accurate source
Don’t order inventory based on guesswork and poor asset tracking
Fully exportable. Easily share data between colleagues and departments
Enjoy weekly reporting and improve your headset planning, management and control
Reduce Wastage & Pilfering
Improve Inventory Control and Savings
Accurate stock control means that you order only inventory that is required
Be able to allocate and hold employees and teams accountable for their inventory
Hold employees accountable for malicious damage to headsets
Ensure that agents return their headsets in good working order when they leave the company.
Get accurate data on repairs and returns
Reduce the unauthorized inter-departmental transfer of inventory.